The configuration management process ensures that selected components of a complete it service, system, or product the configuration item are identified, baselined, and maintained and that changes to them are controlled. Configuration management it process wiki the itil wiki. Itil asset and configuration management helps you to better understand and plan properly for the various it services like. Configuration management cm is not an easy subject, and it is one of the most complicated processes in it, while also serving as basis for every other it and not only it process.
Responsible for the execution of the process directly perform or delegate responsibilities. The configuration management database cmdb is a main component of the. Changes are documented and the updated status of the information is regularly checked. The importance of the release management process and its 5 phases are discussed in detail in itil courses or asked about in the itil exam for that matter. Itil service asset and configuration management itil. It provides a configuration model of the services, assets, and infrastructure by recording the relationships between. Itil release and deployment management itil tutorial itsm. The activities and process objectives of itil configuration management are.
This video describes the concept of configuration management. The configuration management process improvement center cmpic llc provides the most uptodate configuration management training classes and annual events for configuration management professionals that award worldrenowned configuration management certifications, competitively priced with no hidden fees. Configuration management is an information technology infrastructure library version 2 and an it service management process that tracks all of the individual configuration items in an it system which may be as simple as a single server, or as complex as the entire it department. Feb 27, 2019 configuration management cm is a systems engineering process for establishing and maintaining consistency of a products performance, functional, and physical attributes with its requirements. Industry standards, including those issued by the government accounting. Once should learn itil asset management process incase you want to start your own company or to implement in. The primary goal of itil configuration management is to identify, maintain, and.
Configuration management within the itil framework micro focus. This chain of processes is tracked using the configuration management database, itil refers to configuration management system, which records each process, and creates output documents for traceability quality management. In it service management itsm, one example of this might be software. The configuration management process improvement center. Central to the configuration management process is the cmdb configuration management database used by core processes like.
Special configuration management software is available, such as bmc software s atrium and hewlett packard enterprises universal configuration management database. The essential guide to the configuration management database. Service transition service asset and configuration management. The activities and process objectives of itil configuration management are broadly identical in itil v3 and v2. What is configuration management and a cmdb youtube. In simple terms, change management needs a view of the infrastructure to. Itil release management and software update management. What is configuration management, how do you evaluate whether its worth. The dml typically consists of one or more software filestorage areas, as well as. Release management process is responsible for successful deployment. In itil version 3, this process has been renamed as service asset and configuration management. This process is a key process in the itil service transition stage of the itil lifecycle. The service asset and configuration management process ensures the integrity of the it infrastructure by the tracking, recording and reporting on configuration items.
Itil change management change management process flow. If you are already familiar with itil, go ahead and skip the next section. Dec 19, 2016 configuration management process 4 introduction this document describes the configuration management process and configuration management database cmdb data dictionary that is implemented in cherwell. Technical data that describes the cis capabilities which include software version and model numbers, hardware and. What is configuration management and how does it work. Cis are simply your it infrastructure components, i. May 14, 2016 this video describes the concept of configuration management.
In large organizations a configuration manager may be appointed to oversee and manage the cm process. The program manager should use configuration management to establish and mature the technical, functional and acquisition program baseline throughout the acquisition and system life cycle. Change management and configuration management are core practices at the heart of itil and isoiec 20000, the auditing standard that is aligned with itil. Itil 2011 requires additional interfaces in configuration management, in line with the new structure. Itil v2 see also service asset and configuration management itil v3. Configuration management according to itil v3 introduces the configuration management system cms as a logical data model, encompassing several configuration management databases cmdb.
Configuration management makes it trivial to replicate environments with the exact same software and configurations. Itil change management process includes different steps that capture every detail about a change request for future tracking. Mar 31, 2020 itil recommends implementing change management in conjunction with configuration management, but you dont need to implement 100% of configuration management before you can get started with change management. Aris and ids scheer are registered trademarks of software ag. Configuration management cfm, one of the components in the itil service support area, exists to identify, maintain, and verify information on it assets and configurations in the enterprise. Itil change management follows a standard operating procedure to eliminate any unintended interruptions and includes change assessment, planning and approval. That includes buildings, services, software, documentation, users, as well as. In itil, service asset and configuration management, or sacm, is about properly planning and managing and even being able to report and audit the relationships and attributes of all of these components, across every service in your infrastructure. Service asset and configuration management roles and. Configuration management cm is an information technology infrastructure library itil version 2 and an it service management itsm process that tracks all of the individual configuration. Dec 16, 2015 a short introduction to the itil configuration management process. Scope, objectives, policies, standards, roles, and responsibilities. An introduction to configuration management digitalocean.
Once should learn itil asset management process incase you want to start your own company or to implement in your company. Cfm stores uptodate information about configuration items cis in a configuration management database cmdb. It services are typically made up of a bunch of individual components things like servers, software and middleware, and unique configuration information. Configuration management process 4 introduction this document describes the configuration management process and configuration management database cmdb data dictionary that is implemented in cherwell. The configuration management process is a framework for setting a baseline for configuration items and adopting change management procedures. Effective teamwork, practical integration, he is a recognized expert in software configuration management and agile software development. The release management process is also closely linked to the change management process. The configuration management plan should include or describe the following. A configuration management process and its supporting repository, cmdb or cms, face the challenge of overlapping and contradicting data from sources across the enterprise. Now in its fourth iteration, itil 4 provides the guidance. The cm process involves the use of a configuration management plan cmp, which is often used as a vehicle to create, implement and document configuration changes. Configuration management is one of the few processes that overarch all other process and service lifecycle phases in itil v3. Configuration management in itil one commonly asked question about itil is the difference between change management and configuration management.
It ensures that the information stored in the cms is complete and the modification was done by authorized personnel only. Configuration management is an information technology infrastructure library itil it service management itsm process to man age and control the baselines and configurations of an organizations enterprise hardware, software, and applicable documentation. In other words, sacm is a combination of two important processes. Software change, configuration and release management. Software configuration management in software engineering. Itil change management itil change management process. The purpose of this configuration management cm self assessment checklist is to ensure that the organization correctly understands the cm requirements levied by customer andor described. Wthout it, the effectiveness of the rest of your processes will be in. This is a very thorough book, which not only describes the process and particulars of configuration management, but also gives some historical background for the. A short introduction to the itil configuration management process. Central to the configuration management process is the cmdb configuration management database used. Configuration management cm is an information technology infrastructure library itil version 2 and an it service management itsm process that tracks all of the individual configuration items ci in an it system which may be as simple as a single server, or as complex as the entire it department.
Comprehensive outofthebox itil process support and best practices. You seem to looking for release management software and its process, which is also well known as itil release management or in broad terms it is known as configuration management. Designing a standardized change management process that is sanctioned by management will aid in quickly, economically and effectively managing changes when they occur. Cherwell service management is a powerful itsm service desk solution that enables you to automate and optimize itil processes and embrace continual service improvement. Steve berczuk is a principal software engineer with experience as a manager, scrum master and technical lead in boston, ma. Itil recommends implementing change management in conjunction with configuration management, but you dont need to implement 100% of configuration management before you can get started with change management. Here, the release means the development of a newer version of a service or component, whereas the deployment means the process of integrating it into the. In order to adequately manage and control these cis, the sacm process is supported by a. The process responsible for ensuring that the assets required to deliver services are properly controlled, and that. Note cmdbcms does not have to be a single database. This sub process is initiated whenever there is an. You can even use local virtual machines for development, built with the same provisioning scripts. The key is to understand the touch points between the two.
Asset management process flow chart diagram lifecycle. Testings role in the software configuration management process. These processes ensure that the change is validated and tested before it moves to deployment. Configuration management is addressed in itils service transition publication. This enables you to effectively build a multistage ecosystem, with production, development, and testing servers.
Many organizations or groups who develop software consider themselves outside the scope of itil, considering it something that is only relevant to it operations and support groups. Itil asset and configuration management bmc software. For configuration management to work, the process is the same if you. Service asset and configuration management it process wiki. Itil is a globally recognised framework which for the last 30 years has continued to provide comprehensive, practical and proven guidance for establishing an it service management system, encouraging consistency and continual improvement for businesses using it enabled services. Software configuration management scm process and procedure. Apr 27, 2020 the importance of the release management process and its 5 phases are discussed in detail in itil courses or asked about in the itil exam for that matter. The document describes configuration management as the process. Itil offers a framework of structured, scalable, best practices and processes that. However, it should be noted that the itil configuration management process is. It is based on the information technology infrastructure technology library itil and adapted to address vuits specific requirements.
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